Shipping Policy
Welcome to The Away Kitchen. This Shipping Policy applies to all orders placed through our website https://theawaykitchen.com/.
Order processing & dispatch
- Orders are typically processed within 2-4 business days after payment confirmation (unless otherwise stated).
- We do not dispatch on Sundays or national holidays.
- Once the order is dispatched, you will receive a confirmation email/SMS with the tracking information.
Delivery time & shipping methods
- For delivery within India: estimated delivery is 3-7 business days from the date of dispatch, depending on your location.
- For remote or hard-to-reach areas, additional time may be required.
- We use trusted courier partners to deliver your order.
- Please ensure your delivery address and contact number are correct at time of ordering—mistakes may delay delivery.
Shipping cost & free shipping threshold
- Shipping costs are calculated at checkout based on weight, size and destination of your order.
- We may offer free domestic standard shipping for orders above [₹ 10,000] (you should insert your threshold here).
- Expedited shipping (if available) will incur extra charges as shown at checkout.
Shipping restrictions & international orders
- Currently we only ship to addresses within India. (If you plan to ship internationally, include details here.)
- We are unable to deliver to P.O. boxes or APO/FPO addresses (if applicable).
- If an item is marked as “Out of Stock” after your order is placed, we will notify you and refund/offer alternative.
Tracking & delivery issues
- Once your order is dispatched you will receive tracking details.
- If delivery is delayed beyond the estimated time, please contact us at +91 7982819620.
- In case the courier shows “Delivered” but you have not received your order, please notify us within 48 hours of the tracking showing delivery.
Updates & policy changes
- We may update this Shipping Policy from time to time. The version on our website will always be the most current.
- By placing an order you agree to this Shipping Policy.