Order processing & dispatch

• Orders are typically processed within 2-4 business days after payment confirmation (unless otherwise stated).
• We do not dispatch on Sundays or national holidays.
• Once the order is dispatched, you will receive a confirmation email/SMS with the tracking information.

Delivery time & shipping methods

• For delivery within India: estimated delivery is 3-7 business days from the date of dispatch, depending on your location.
• For remote or hard-to-reach areas, additional time may be required.
• We use trusted courier partners to deliver your order.
• Please ensure your delivery address and contact number are correct at time of ordering—mistakes may delay delivery.

Shipping cost & free shipping threshold

• Shipping costs are calculated at checkout based on weight, size and destination of your order.
  
• For expedited shipping, please contact us directly on our whatsapp number :+91 79-82819620

Shipping restrictions & international orders

• The Away Kitchen is not liable for any delays or damage during courier transit, especially when using third-party logistic services- Fedex, UPS, DHL, porter services etc.
• With all cross border transactions, any customs and duties are the buyers responsibility.
• If your country does not appear in our shipping list, please reach out to us on WhatsApp at +91 79-82819620 and we’ll help arrange delivery.

Tracking & delivery issues

• Once your order is dispatched you will receive tracking details.
• If delivery is delayed beyond the estimated time, please contact us at +91 7982819620.
• In case the courier shows “Delivered” but you have not received your order, please notify us within 48 hours of the tracking showing delivery.

Updates & policy changes

• We may update this Shipping Policy from time to time. The version on our website will always be the most current.
• By placing an order you agree to this Shipping Policy.